Warranty Policy – fairrwesttrailers.com

At Fair West Trailers, we stand behind the quality of our products and are committed to providing dependable customer service. This Warranty Policy explains the warranty coverage available for products purchased through our website.

Warranty Coverage

Fair West Trailers provides warranty coverage for eligible products against verified defects in materials or workmanship under normal use and maintenance, subject to the terms outlined in this policy.

Warranty coverage may vary depending on the manufacturer and the specific product purchased

What Is Covered

Subject to inspection and approval, the warranty may cover:
• Verified manufacturing defects.
• Defective materials or workmanship.
• Factory-installed components covered by the manufacturer.
• Eligible warranty repairs or replacement parts when applicable.

What Is Not Covered

This warranty does not cover:

– Normal wear and tear resulting from regular use.
– Damage caused by accidents, collisions, misuse, abuse, or neglect.
– Damage resulting from overloading or using the trailer or container beyond its intended purpose.
– Damage caused by improper maintenance or failure to follow recommended operating procedures.
– Unauthorized repairs, modifications, or alterations made after delivery.
– Damage caused by severe weather, flooding, fire, theft, vandalism, or other events beyond our control.
– Routine maintenance, adjustments, or replacement of consumable items due to normal use.

Warranty Claims

If you believe your product has a warranty issue, please contact our customer support team as soon as possible.

To help us review your claim, you may be asked to provide:
• Your order number.
• Photos or videos of the issue.
• A description of the problem.
• Any additional information needed to evaluate the claim.

Our team will review your request and work with you to determine the appropriate resolution.

Customer Responsibilities

Customers are responsible for:
• Inspecting their product upon delivery.
• Operating and maintaining the product according to the manufacturer’s recommendations.
• Reporting warranty concerns promptly after they are discovered.

Shipping & Delivery

air West Trailers offers FREE shipping throughout the United States.

Orders are processed the same business day whenever possible after payment has been successfully verified. orders are delivered within 3–7 business days from the shipment date.

Payment Methods

We accept secure payments through:
• credit card
• Bank wire transfers.

Refunds

If a warranty claim results in an approved refund, the refund will be issued using the original payment method.
• Credit card payments will be refunded to the original card.
• Bank wire transfer payments will be refunded by bank wire transfer.

Refund processing times may vary depending on your financial institution.

Limitation of Warranty

Except where required by applicable law, this Warranty Policy is the sole warranty provided by Fair West Trailers. We are not responsible for indirect, incidental, or consequential damages arising from the use of our products.

Nothing in this policy limits any rights that cannot legally be excluded under applicable law.

Business Hours

Our customer support team is available:

Monday – Friday: 8:00 AM – 3:00 PM
Saturday: 9:00 AM – 3:00 PM
Sunday: Closed

Contact Us

If you have any questions regarding this Warranty Policy or need assistance with a warranty claim, please contact our customer support team through our Contact Us page. We are committed to providing professional support and resolving eligible warranty concerns as efficiently as possible